While we understand that there are occasions when circumstances beyond your control force you to cancel appointments you have made , late cancellations (with less than 3 hours notice) usually mean we are unable to offer that appointment to anothers.
We would appreciate at least 3 hours notice (48 hours for group booking) to cancel any appointment you have made, so that we may offer that slot to someone on our waiting list. Thank you.
Please note that late cancellation of Group Bookings will result in loss of deposit and 50% charge from total invoice apply for non group booking.
Terms (of Endearment)
We will arrive at least ten minutes before the scheduled treatment to set up beds and equipment. If you are not available to receive us before the treatment, please try to have staff available to let us in and prepare for your treatment.
If you have to be late or will be delayed, please try to let us know at least two hours before the treatment is scheduled to begin and we will do our best to reschedule. If you’re not able to inform us in good time, your treatment will be cut short as we will have to finish on time. There will be no deduction on your invoice for time cut short. If we are late, we will advise you by phone as soon as we know and will adjust the treatment time or price depending on your schedule.
Setting up and clearing are not counted as part of your treatment time. Our therapists will let you know the starting time of your treatment so you can be sure to receive the full length treatment.
Please try to confirm any changes to your treatment at least 2 hours before the appointment or 24 hours in advance for Group Bookings. We will do our best to accommodate your changes as painlessly as possible. If you’re not able to advise us on changes in good time, CASA may have to charge you based on the original booking. Additional treatments are subject to scheduling and will have to be checked and confirmed by the office.
Our prices are subject to 12.5% Tax and do not include a service charge. Tips / gratuities are welcome!
You may pay by Cash, Debit or Credit Card. Note that for deliveries around Canggu, the credit card machine often can’t get a signal so please make sure you also have cash on hand. Please confirm your preferred method at the time of booking. Groups may also reserve by PayPal, subject to additional PayPal transaction fee.